“We’re proud to be an active member of our local business community here in West Northants. We have long-standing partnerships with many local businesses and deep roots in our communities. We benefit from involvement with various local networks and the area’s growth and sense of purpose align perfectly with our mission to help local people thrive.”

About Commsave:

Commsave is a Credit Union offering a range of safe-savings and affordable loan products to their members. Their aim is to help their members achieve long-term financial wellbeing – giving them a way to save and build financial resilience, alongside a safe and affordable way to borrow should they need to. They also provide financial education to their members and within the local community, helping people to make the best possible choices for their money. As a credit union, they are an ethical, mutual business – owned and run by their members – with no private shareholders taking profit out of the business. Commsave place a high premium on delivering a high-quality service for their members, with facilities for people to self-serve online and via their mobile app – as well as a dedicated contact centre, open six days a week, with average call answering times of less than 20 seconds.

Ongoing Growth:

Commsave began as a small credit union for postal workers in the local area nearly 35 years ago. Since then, they’ve grown to offer their services to people all over the UK. They recently signed up their 40,000th member, making them one of the largest credit unions in the country.

What does the future look like?

The team at Commsave have some ambitious growth plans for the next few years, including targeting a minimum of 10% growth in their membership, as well as the total for members’ savings and loans with them. One of the key ways they plan to achieve this, alongside all the awareness raising they do in their local communities, is continuing to invest in developing new products that meet their members’ needs, including plans to develop a credit card offering and facilities such as car finance.

Why West Northants?:

Commsave believe that West Northants has a thriving local business community and they have partnerships with many local companies, who enable their employees to make their monthly savings deposits and loan repayments through a payroll deduction arrangement – at no cost to the company. The team believe there is a really strong sense of partnership in the area, and they have always found the local authority to be helpful and responsive, helping them to reach people who are most in need of their services.

The future of the industry:

The future of the credit union sector will be defined by how well Commsave stay connected to the people and communities they serve. As the financial world becomes increasingly digital and fast-moving, credit unions have a unique opportunity to stand out by offering something technology alone can’t deliver – genuine care, understanding, and trust.

At Commsave, the team believe that innovation and personal service go hand in hand. They’re investing in smarter, more convenient ways for members to manage their money, while ensuring that every interaction still reflects the values of fairness, inclusion, and community that have guided them from the start.